Frequently Asked Questions

Step 1: As a consultant, sign up for an account on our platform using our web version or iOS/Android apps. If you want to manage a team of consultants, you can do so on the web version, which includes access to a team interface. If you’re an individual, the following steps apply:

Step 2: Set up your fees for instant audio/video calls (per minute) and appointments (flat fee),  your schedule, and information about your services.

Step 3: Promote your Loki profile by sharing the link provided on your account’s homepage. You can share it on your website or on social media, groups, forums, or directly with clients.

Step 4: Clients can use the link to access your profile and instantly call you (charged per minute) or book appointments (flat fee). They’ll be prompted to enter their credit card information when attempting to contact you.

Step 5 (OPTIONAL): Widget integration on your website. Customize and easily integrate our widget into your website: log in to your account via the browser version (https://web.lokiapp.live), then navigate to ‘Website Integration’ in the left menu. Customize your widget, save the changes, and copy-paste the generated code snippet onto your website.

NOTE: The platform works via Internet, not via GSM (phone numbers). For both instant calls and appointments only the clients can initiate the call. There’s no need for you to install any other software. Just make sure you are logged in in your Loki account either in browser (make sure you keep the Loki page open when you expect calls) or in the iOS/Android app (the phone will ring even if the app is closed as long as you are logged in).

Not necessarily! The platform can be used both as apps or in browser (both mobile and desktop).

Yes, you can take calls on your desktop computer using the web version.

Loki retains a 15% commission from all transactions.

NO. The 15% commission covers payment processing and the Loki service as well.

Your earnings from a call are added to your balance immediately after the call ends. You can view your balance at any time on the Home screen in the upper left corner. You can withdraw your balance to your bank account or PayPal as long as the balance is at least $10.

We require a free first minute to provide a better client experience and accommodate accidental or brief calls. However, you have the option to disable this feature if you prefer.

You can receive calls as soon as you create your account and are online. You can check/set your online status in your Home Screen. If using the mobile app, you can receive calls even if the app is closed or running in the background, as long as you are logged in and online. If using the web version you need to have the Loki website open and be logged in.

In the Home Screen, turn the Instant Calls switch to Offline.

To ensure that your sessions are recorded and clients can easily access their recordings, please make sure the “Recordings” setting in your profile section is on (it is on by default). When this option is checked (on), clients will receive their recordings automatically via email, and they can also find them in their account’s history page.

YES.  Just log in to your account via the browser version (https://web.lokiapp.live), then navigate to ‘Website Integration’ in the left menu. Customize your widget, save the changes, and copy-paste the generated code snippet onto your website.

Our payment provider does not accept payments lower than 1, so the minimum price per minute must be at least 1.

No, the discount coupons you generate can only be used for fixed-price scheduled appointments. Clients can apply them during the booking process.

In the browser version, both your clients and you can just go to ‘History,’ and you’ll find a button to open the text chat history in each session.

This feature allows clients to gift a scheduled appointment session to a loved one.

You can’t edit the content of the email notifications (unless you purchase the ownership white label plan), but you can personalize them with your branding. This includes adding your logo to the signature and invoice (log in the browser version, go to Website Integration and change our logo to yours). Also note that the emails carry your full name in the signature.

We are open to receiving feedback and encourage you to share it with us. However, we do have a set development schedule, so our flexibility may be limited. If the changes or new features you need are substantial and your business can accommodate it, we recommend purchasing the Ownership white label plan and hiring us or another developer for the changes or new features. Contact us for more details.

1. Create a consultant account.
2. Log in to the web version at https://appointments.lokiapp.live. Teams can only be created/managed from the web version (the option is not available in the mobile apps).
3. Click the “Create team” button and name your team.
4. Invite other members to join your team.
5. Set up their percentage cut.
6. Once they accept the invitation, you can view their activity on your team’s panel. As the team leader, you’re the only one who can withdraw the balance, and team members won’t have access to it. You’ll need to distribute their cut outside of the Loki platform after withdrawing funds.

YES. You can either customize and integrate our widget onto your website (see below how) or check out alternative license-based or white label solutions here: https://lokiapp.live/white-label-pricing/

You can either customize and integrate our widget onto your website (just log in with the team master account via the browser version (https://web.lokiapp.live), then navigate to ‘Website Integration’ in the left menu. Customize your widget, save the changes, and copy-paste the generated code snippet onto your website) or check out our other license-based and white label solutions here: https://lokiapp.live/white-label-pricing/

You can’t edit the content of the email notifications (unless you purchase the ownership white label plan), but you can personalize them with your branding. This includes adding your logo to the signature and invoice (log in the browser version, go to Website Integration and change our logo to yours). Also note that the emails carry your team name in the signature.

We are open to receiving feedback and encourage you to share it with us. However, we do have a set development schedule, so our flexibility may be limited. If the changes or new features you need are substantial and your business can accommodate it, we recommend purchasing the Ownership white label plan and hiring us or another developer for the changes or new features. Contact us for more details.

For instant calls, the platform displays the cost of your call in real-time, which includes:

• A free first minute
• The consultant’s per-minute fee multiplied by the duration of the call, starting from the second minute.

For booked appointments, you will be charged the flat fee when the consultant accepts the request.

Yes, you can browse all Loki experts who have made their profiles public here: https://web.lokiapp.live/list

Yes, that’s correct. The first minute of the call is free for the client. After that, the client will be charged per minute according to the consultant’s rate. However, each consultant has the option to disable the option to offer the free first minute.

NO. The Loki platform does not charge clients any additional fees or taxes besides what they pay to the consultant. The commission that Loki retains is taken from the consultant’s earnings, not from the client’s payment.

For instant calls, your card will be charged automatically at the end of the call, following the rules mentioned in answer to Question 1. In the case of longer calls, partial payments may be made.

For booked appointments, your card will be charged as soon as the consultant accepts your request.

No, Loki is a marketplace that connects clients with consultants for online services. We do not assume responsibility for the quality of services or the accuracy of consultant profiles and marketing information. Please refer to our Terms and Conditions for more information.

The sessions between the consultant and the client are completely private. However, the consultant has the option to enable recordings, and if this setting is on (which is by default), the client can access the recording from the call history list after the session. They are also sent an email with the recording link. The recording needs to be downloaded within 30 days before it expires.

In the browser version, just go to ‘History,’ and within each session, you’ll find a button that opens the text chat history.

This feature allows you to gift a scheduled appointment session to a loved one.